Refund policy

RATIO Endurance

Return & Refund Policy

Last updated: 01/08/2026

We build products to perform, and we want your experience to match that standard. If something isn't right with your order, we're committed to making it right quickly and fairly.

Returns

Due to the nature of our products (sports nutrition and consumables), returns are only accepted under the following conditions:

Product received damaged or defective
Order error (incorrect product, format, or quantity)
Any other situation deemed reasonable and approved by our customer service team

👉 All requests are reviewed on a case-by-case basis to ensure fair treatment.

⚠️ If your product has an issue (abnormal taste, defect, contamination, etc.), contact us promptly — we take product quality seriously.

Request Timeline

You must contact us within a reasonable timeframe after receiving your order.

We recommend submitting your request within 7 days of delivery for faster processing.

Return Process

1Contact us at nico.cochaux@gmail.com

2Include the details below so we can process your request quickly

3Our team will get back to you with next steps

Please include

Your order number
A clear description of the issue
Photos (if applicable)

Return Shipping

✅ Return shipping costs are fully covered by RATIO Endurance for all approved requests. We handle the logistics, you stay focused on your performance.

Refunds & Resolutions

Depending on the situation, we may offer:

Full or partial refund
Product replacement
Store credit

Refunds are issued to the original payment method unless otherwise agreed.

Questions about a return? Our team is here to help.

nico.cochaux@gmail.com

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