Shipping policy
:root { --black: #000000; --soft-black: #221F20; --off-white: #F2F1F0; --nat-green: #B2D5A2; --deep-green: #596841; --pastel-pink: #E9C4BB; --deep-pink: #E28471; } * { box-sizing: border-box; } body { margin: 0; background: var(--off-white); color: var(--soft-black); font-family: 'Helvetica Neue', Arial, sans-serif; line-height: 1.6; } .wrap { max-width: 760px; margin: 0 auto; padding: 72px 24px 96px; } .eyebrow { display: inline-block; font-size: 12px; letter-spacing: 0.14em; text-transform: uppercase; color: var(--deep-green); background: var(--nat-green); padding: 5px 12px; border-radius: 999px; font-weight: 600; margin-bottom: 22px; } h1 { font-family: Georgia, 'Times New Roman', serif; font-size: clamp(32px, 5vw, 48px); font-weight: 400; letter-spacing: -0.01em; margin: 0 0 6px; color: var(--black); } .updated { font-size: 14px; color: #6b6b6b; margin-bottom: 48px; } h2 { font-family: Georgia, 'Times New Roman', serif; font-size: 22px; font-weight: 400; margin: 48px 0 14px; color: var(--black); border-bottom: 1px solid #ddd9d3; padding-bottom: 10px; } h2:first-of-type { margin-top: 0; } p { margin: 0 0 16px; font-size: 15.5px; } .note { font-size: 13.5px; color: #6b6b6b; font-style: italic; margin: 12px 0 20px; } strong { color: var(--black); } .callout { background: #fff; border-left: 3px solid var(--deep-pink); padding: 14px 18px; border-radius: 4px; font-size: 15px; margin: 20px 0; } table { width: 100%; border-collapse: collapse; margin: 12px 0 8px; font-size: 14.5px; background: #fff; border-radius: 8px; overflow: hidden; } thead th { text-align: left; background: var(--deep-green); color: var(--off-white); padding: 12px 14px; font-weight: 600; font-size: 12.5px; letter-spacing: 0.03em; text-transform: uppercase; } tbody td { padding: 12px 14px; border-bottom: 1px solid #ece9e4; } tbody tr:last-child td { border-bottom: none; } tbody tr:nth-child(odd) { background: #faf9f7; } .contact-box { margin-top: 56px; padding: 28px; background: var(--pastel-pink); border-radius: 12px; text-align: center; } .contact-box p { margin: 0 0 6px; font-size: 15px; color: var(--soft-black); } .contact-box a { color: var(--black); font-weight: 600; text-decoration: none; border-bottom: 1px solid var(--black); } .contact-box a:hover { color: var(--deep-green); border-color: var(--deep-green); } @media (max-width: 600px) { .wrap { padding: 48px 18px 64px; } table, thead, tbody, th, td, tr { display: block; } thead { display: none; } tbody tr { background: #fff; margin-bottom: 12px; border-radius: 8px; padding: 10px 14px; border: 1px solid #ece9e4; } tbody td { border: none; padding: 6px 0; } tbody td::before { content: attr(data-label); display: block; font-size: 11px; text-transform: uppercase; letter-spacing: 0.04em; color: var(--deep-green); font-weight: 600; margin-bottom: 2px; } }
Shipping Policy
Shipping Zone
RATIO currently ships across all provinces of Canada.
Processing Time
Orders are prepared and shipped within 1 to 2 business days following payment confirmation. Orders placed on weekends or holidays are processed the next business day.
Shipping Rates & Delivery Times
| Destination | Free Shipping | Carrier | Estimated Delivery* |
|---|---|---|---|
| Quebec | On orders over $65 | Xpresspost (Canada Post) | 1–2 business days |
| Ontario & New Brunswick | On orders over $100 | Xpresspost (Canada Post) | 2–3 business days |
| Other Canadian provinces & territories | — | Canada Post (standard rate) | Varies by region |
Below the applicable free shipping threshold, shipping costs are automatically calculated at checkout based on your address and order weight.
Shipping with Purolator is also available for all provinces, based on carrier rates displayed at checkout. This option is not eligible for free shipping.
*Delivery times are estimates provided by the carrier and begin from the shipment date (not the order date). RATIO is not responsible for delays caused by the carrier, weather, or events beyond our control.
Order Tracking
As soon as your order ships, you'll receive a confirmation email with your Canada Post tracking number.
Shipping Address
Please make sure your address is complete and accurate at checkout. RATIO is not responsible for packages returned or lost due to an incorrect address provided by the customer. Additional fees may apply to reship a returned package.
Damaged, Lost, or Delayed Packages
If your package appears damaged, lost, or hasn't arrived within the estimated timeframe, contact us with your order number — we'll take care of it quickly.
Questions? Our team is here to help.
nico.cochaux@gmail.com
